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Job Description

Are you an experienced transportation industry professional, with exceptional team-building skills? Are you a self-starter that thrives in a busy environment where performance and trust are paramount, and where customer service and safety are the primary goals?

If you’ve demonstrated a focus on achieving management and operational priorities in a fast-paced, multi-service transportation outfit, then we invite you to consider our unique opportunity for Bus Terminal Operations Manager at All West Coachlines!

As a division of Coach USA, All West is the premiere supplier of bus transportation services to commercial, institutional and private clientele in Northern California. Our best-of-class brand recognition combined with the industry’s most stable financial profile spanning decades have positioned All West Coachlines to command the regional marketplace and capitalize on robust demand for our charter and contract bus services.

As Operations Manager at All West Coachlines, you will lead by example as you listen to, validate and execute all best practices at your disposal, while using diplomacy and exceptional people skills to build new – and reinforce legacy – relationships, and grow the respect and loyalty of our valued Driver, Dispatcher and Equipment Detail teams, who report directly to you. Because of your leadership and support, your crew will rise to any reasonable challenge set forth in their daily work, and will renew and sharpen their focus as represented by your example. You will bring a labor management toolset that equips you to resolve issues while delivering best-case outcomes, not settling for temporary or shallow results but stimulating real and positive change where needed.

What you can expect:

• the most safety- and customer service-centric operation in the industry
• family culture where individual contributions are acknowledged and celebrated
• opportunity to put your fingerprint on the company’s image, product offering and labor culture
• management resources and support as needed to implement your visions for excellence in quality of work environment and for customer-facing product/service mix
• full-time, salaried position, with default schedule during regular business hours plus on-call as needed

Qualifications:

• 5-8 years of increasingly responsible management experience, preferably in the Motorcoach industry, but transportation is a must.
• 10 years of experience managing labor and/or customer-facing teams
• 3 years Dispatch and/or Logistics experience
• familiarity with DOT, FMCSA, NHTSA, CHP, DHS, TSA and other agency regulations related to commercial transportation
• demonstrated ability to manage risk, safety, and logistics
• demonstrated ability to balance customer service with employee care and company financial goals
• exceptional written and verbal communication skills required
• superior computer and automation skills required
• valid California CDL and medical certificate helpful but not required

Responsibilities:

• Exemplify All West’s safety-first culture through actions, choices and words
• Develop driver and dispatcher personnel, team leads and culture
• Set and measure expectations for safety, quality, efficiency and customer service
• Celebrate and/or confront performance and personality issues head-on as needed, and take responsibility for the labor culture, with a view to uphold and advance All West’s industry-leading safety, customer service and morale standards
• Monitor, manage and elevate Driver safety, decorum and policy adherence
• Oversee daily dispatch schedule, and take ownership of the final decision on dispatch challenges
• Take point on supply vendor negotiation and accountability
• Assist management team in contract bid strategies
• Develop and leverage granular awareness of all operations including schedules, logistics, equipment, driver dynamics, front office policies, maintenance dept. considerations and customer expectations — to deliver best-case safety, brand advancement and profitability

Compensation:

• competitive salary DOE
• competitive medical, dental, life and disability insurance options
• employer-matched 401(k)
• paid time off

To Apply:

• Please send cover letter and resume to David Cole at david.cole@coachusa.com

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